Chocolate is a sensitive food product. For this reason, returns and exchanges are generally not accepted once an order has been received, except in the cases below.
We accept a claim if:
- The product was damaged during shipping. You must contact us within 24 hours of delivery and send a photo showing the damage, together with your order number.
- The product is defective or expired.
- The product was sent to the wrong address because of a mistake on our side.
No claims are accepted more than 24 hours after delivery.
If the mistake is ours, we will send you a replacement order.
If a product you ordered is unavailable, we will let you know. You can then change your order or ask for a full refund. If you do not answer within 24 hours, we may cancel the order and refund you.
How to contact us about a return or a problem:
Email: info@bostanibelgium.com
Phone: +32 470 95 30 98
Please always include your order number.
